Can not send or receive MSN e-mail

MSN Premium is the major all-in-one web service to be offered from MSN, which is optimized for leveraging high-speed Internet connections and enhancing online experience and efficiency for broadband users. Offered as an access-independent membership service, MSN Premium membership is designed to meet the needs of customers who have advanced communication equipment and email, continuous online security and digital lifestyle management software together at one place.

Please follow these steps to fix your issue.

Windows Vista/Windows 7

Note: Sign out from MSN then close the program before performing the steps below.

1. Click ‘Start’

2. In the Search box, type the following: %USERPROFILE%\AppData\Local\Microsoft\MSN

3. Press the ENTER key.  (The MSN folder will open)

4. In the MSN folder, do the following:

a. Click ‘Organize’, ‘Folder and Search options’, then ‘View’

b. put a dot on ‘Show hidden files and folders’

c. Uncheck the ‘Hide extensions for known file types’ and ‘Hide protected operating system files options’

d. Click ‘Apply’, then ‘OK’

The db30 folder will appear inside the MSN folder.

5. Open the db30 folder then look for files that end as msn-com.sdf and msn-com_JMF.sdf

6. Right-click, choose ‘Rename’ and add .old after .sdf to both these files

7. Close the db30 folder

Windows XP

Note: Sign out from MSN then close the program before performing the steps below.

1. Click ‘Start’ then ‘Run’

2. Type in the box: %USERPROFILE%\Local Settings\Application Data\Microsoft\MSN

3. Click ‘OK’ (The MSN folder will open)

4. In the MSN folder, do the following:

a. Click ‘Tools’, ‘Folder options’, and then ‘View’

b. Put a dot on ‘Show hidden files and folders’

c. Uncheck the ‘Hide extensions for known file types’

d. Click ‘Apply’, then ‘OK’

The db30 folder will appear inside the MSN folder.

5. Open the db30 folder and look for a file that ends as msn-com.sdf and msn-com_JMF.sdf

7. Right-click, choose ‘Rename’ and add .old after .sdf to both these files

8. Close the db30 folder

Then Sign into Msn and wait for 25-30 minutes for the emails to get synchronized.

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