How to renew your Office 365 subscription
Renewing online at office.com/renew is the easiest way to renew an Office 365 Home or Office 365 Personal subscription. You don’t need to go to the store—you can renew either in person, or online.
By default, your subscription is set up for recurring billing, but if you prefer to renew manually, first complete the steps below and then turn recurring billing off.
- Go to Office.com/renew.
- Choose the subscription you want to renew and then choose one of the following:
- Renew now to pay now for a full year of Office 365.
- Renew with a monthly subscription for $X.XX per month to pay for a month at a time.
- Your Microsoft account can have only one active Office 365 subscription. If you order more than one subscription on https://office.com/renew and associate multiple subscriptions with the same Microsoft account, you’re extending the amount of time for that Microsoft account, not increasing the number of Office installs or amount of online storage you get. You can renew and extend the duration of an Office 365 subscription for a maximum of 5 years. For more information, see “Frequently asked questions” on Office.com/renew.
- Want to switch to a different subscription when you renew? For example, do you want to switch from Office 365 Personal to Office 365 Home? Choose the subscription that you want to switch to. For more information about switching subscriptions, see Switch to a different Office 365 for home subscription.
- Review your shopping cart and choose Checkout.
- On the next page, sign in with the Microsoft account that you use with Office 365.
- Review your order and then choose Renew subscription.
Tip: If the payment method you have on file has expired, or you want to change it, choose Change. You can add a new payment method or edit the one you’ve used before.
- Choose Manage subscription to go to your Microsoft account, Services & subscriptions page.
When you place your order, your payment method is charged right away, and the expiration date is extended for either a month or a year, depending on what you chose.
After you’ve renewed, in the future, you will be set up for recurring billing and your payment method will be charged on the date noted, unless you cancel your subscription or turn off recurring billing before that date.
To cancel your Microsoft subscription
- Go to Services & subscriptions, and sign in with the Microsoft account you used when purchasing your subscription.
- Find your subscription and select Manage. If you see Turn on recurring billing instead of Manage, skip to the Troubleshooting section – otherwise proceed to step 3.
- On the next page, select Cancel or Upgrade or Cancel, depending on your subscription type.
- Follow the instructions on the page to proceed with cancellation
Troubleshoot issues if you can’t cancel your subscription
If you don’t see Manage on your Services & subscriptions page, or can’t cancel or turn off recurring billing, try the following:
- Make sure you’re signed into the Microsoft account you used when purchasing your subscription.
- If you see Turn on recurring billing instead of Manage, your subscription will expire at the date shown for your subscription and you don’t need to do anything else. To see details about your subscription, select Manage under the name of your subscription.
- Check if a payment method needs to be updated. If it does, we’ll let you know when you arrive at Services & subscriptions. To fix any issues, go to Payment options.